What is FlapKap ?
We are the financial growth partner for the digitally-native businesses in the Middle East and Africa. We support online businesses to overcome their cash constraints by financing their working capital and we ensure their growth without losing equity. We also give them insights on their media spend to maximize their revenues and profits.
For more info, check our features on TechCrunch and Forbes.
Why FlapKap?
FlapKap is fast, smart, collaborative and first a kind startup that aims to disrupt the financial industry in MEA FlapKap is backed by QED, A15, Outliers, and Nclude with a total financing of $3.6m USD. FlapKap is a safe environment with a welcoming atmosphere to creativity and innovation FlapKap is dynamic and progressive. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
We offer:
- Competitive Salaries
- Hybrid working environment
- Paid time off
- Healthcare coverage
- A highly collaborative team environment that will support your professional and personal growth
- A culture of learning and innovation
- Office located at Maadi, Cairo
Why is this role?
We are looking for an Associate Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.
What will you do?
- Gather necessary information on assigned clients
- Contact clients to understand their requirements and work on a sales plan
- Provide after-sales support to retain customers
- Ensure prompt and accurate answers to clients’ queries
- Build strong client relationships, through regular communication
- Report on the status of accounts
- Suggest company products/services that maximize client satisfaction
- Communicate product and pricing details clearly
- Coordinate with Commercial team to create customized sales plans for key clients
- Promote new products/services to existing customers
What skills do you need?
- 4+ years of proven work experience as a an Account Manager or relevant sales role, preferably in e-commerce or courier services.
- Experience with CRM software is a plus
- Understanding of sales principles and ability to deliver excellent customer experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- High degree of professionalism
- Good time-management skills with a problem-solving attitude
- BSc degree in Business Administration, Marketing, Finance or relevant field